FAQs

How long does shipping take?

Orders are typically delivered within 3–5 Business Days after processing.

Do you offer free shipping?

Yes — we offer free shipping on qualifying orders.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email within 1–3 business days.

What is your return policy?

We accept returns within 30 days of delivery on eligible unused items with original tags and packaging.

How do I request a return?

Simply visit our return centre with your order details and proof of purchase.

Do you provide return labels?

Yes. Once your return is approved, we’ll email you a prepaid return shipping label with instructions.

Are returns free?

In-store returns and exchanges are free. For mailed returns, a prepaid return label fee may be deducted from your refund.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue, and we’ll make it right.

How long do refunds take?

Approved refunds are processed within 5–7 business days after your return is received and inspected.

Do you charge restocking fees?

No — ChicBloom does not charge restocking fees on approved returns.